Communication
For even better togetherness
What the training can achieve
Your employees will become even more successful in their written, oral and body language communication skills in a variety of ways. The training creates a high level of awareness for the daily “working instrument” of language and voice and promotes their conscious use in dealing with colleagues, superiors, patients and customers.
Communication behavior can be experienced through ...
- Aha effects serve as initial triggers for the willingness to learn.
- Short trial phases in foreign communication worlds create the necessary cognitive distance and strengthen perception.
- Predominantly in practice - with short theory sequences - the participants acquire pragmatic tools for everyday communication.
- The tools are applied to simulated or real practical situations.
- For individual situations, alternatives are developed, applied and evaluated.
- Practical experience and a sense of achievement motivate participants to change their behavior more quickly and sustainably.
- Initial changes are already anchored in the training through the exercises.
- Gradually, the emergency kit for difficult conversation situations is filled during the course of the training.
- Situation photos and photo documentation create a vivid memory and make the learning situations visually retrievable.
Exemplary topics of our communication trainings
Value-based and appreciative communication
The ever faster and more complex world of workplaces high demands on the quality of communication. Misunderstandings and even conflicts are often the result. These situations cost motivation and often lead to poorer or delayed results.
Communication techniques are the basis for actively shaping good cooperation (in the team, company and with customers). This training addresses, among other things, the conscious and unconscious communicative and motivational aspects of cooperation. The communication style (in the whole team) will change and develop.
- Assessing and developing one's own communicative strengths
- Use body language techniques in conversation
- Reflecting on one's own motives/motivation (Motivkompass®)
- Recognizing and addressing emotions
- Know and apply the principle of value-based communication
- Gaining experience in simulation rounds
Confidence in writing texts
Whether e-mails, letters, blog posts, reports or instructions – texts are always communication with the reader. They should attract attention, convey messages and information, and convince.
In this training, you will gain confidence in writing texts. Your texts will be read with pleasure, they will be contemporary, and they will be comprehensible and precise for the recipient. You will receive instructions and tips for clear, descriptive and comprehensible language and gain confidence in dealing with texts of all kinds.
- Success and comprehensibility factors of copywriting
- Structure of texts
- Standardized with DIN 5008
- Practical exercises individually tailored to the target group & group size and their area of responsibility.
Solving conflicts constructively
Conflicts accompany us in everyday life, both in our professional and private lives. A constructive way of dealing with conflicts can be learned if one wants to. First of all, this involves reflecting on our own conflict patterns and those of our colleagues, customers, superiors, …
That means we find out where the friction arises, how openly we listen and how we address our feelings, needs and wishes in such a way that our counterparts do not immediately fall into defensiveness and arguments.
By dealing with our own concrete conflict situations, new, immediately applicable behaviors are made conscious and integrated.
- Self-reflection of our previously learned behavior in conflicts
- Understanding dynamics in conflicts
- My attitude towards conflicts and their resolution
- Learning conflict resolution methods
- Practicing conflict resolution methods