Resolve conflicts
For even better togetherness
Conflict resolution skills are essential for employees and managers to create a productive and harmonious working environment. They make it possible to recognize tensions at an early stage and resolve them constructively, which improves the working atmosphere and strengthens cooperation. These skills are particularly important for managers in order to lead teams effectively, promote motivation and ensure targeted communication. They therefore make a significant contribution to the company’s success.
Training to resolve conflicts successfully:
Communication behavior can be experienced through ...
- Early recognition of tensions: Conflict resolution skills enable the early recognition of potential conflicts.
- Constructive feedback: You promote the ability to give constructive and solution-oriented feedback.
- Einfühlsame Kommunikation: Durch Einfühlungsvermögen können Missverständnisse und Spannungen abgebaut werden.
- De-escalation techniques: Practical techniques help to calm down heated situations.
- Active listening: Promotes understanding of the needs and concerns of everyone involved.
- Willingness to compromise: Supports the search for joint solutions that are acceptable to all.
- Understanding of other perspectives: Helps to better understand the views and emotions of others.
- Strengthening team dynamics: Successful conflict resolution improves trust and cooperation within the team.
- Long-term solutions: Development of sustainable strategies to avoid future conflicts.
Managing conflicts constructively
Conflicts accompany us in everyday life, both in our professional and private lives. A constructive way of dealing with conflicts can be learned if one wants to. First of all, this involves reflecting on our own conflict patterns and those of our colleagues, customers, superiors, …
That means we find out where the friction arises, how openly we listen and how we address our feelings, needs and wishes in such a way that our counterparts do not immediately fall into defensiveness and arguments.
By dealing with our own concrete conflict situations, new, immediately applicable behaviors are made conscious and integrated.
- Self-reflection of our previously learned behavior in conflicts
- Understanding dynamics in conflicts
- My attitude towards conflicts and their resolution
- Learning conflict resolution methods
- Practicing conflict resolution methods
Conducting conversations Enduring and overcoming conflicts
You will learn to assert yourself confidently in difficult conversations and presentation situations and to resolve conflicts in a de-escalating manner. Especially in the current times, characterized by uncertainty and rapid change, it is crucial to strengthen communication skills. They experience the benefits of communication in the adult ego and the value of emotional transformation through affection. Practical strategies for conflict resolution are presented and practiced. This seminar is aimed at specialists and managers who want to improve their communication skills.
Transactional analysis
- On which level do I prefer to act and react?
- The state of consciousness of choice: the adult ego.
Transactional analysis
- What does the other person want, what are their needs?
- What is behind the emotion? What does that do to me?
- How can I react sensibly?
Transactional analysis
- Scenic development and play of typical examples.
Solving conflicts differently Embodied Communication
In conflicts, emotions often dominate the mind. Out of sheer anger, we can’t think of the right arguments or we are so blocked that we are at a loss for words or unable to find a constructive solution. In the worst case, we say things that we later regret.
The seminar is based on the theory of “Embodied Communication” by Dr. Maja Storch. Because: “Communication is more than the outdated ‘sender-receiver model’. Rather, communication is an open system in which many elements (thoughts, attitude, body, environment) influence each other. This is also shown by the latest research in psychology and brain research”.
Basics of embodied communication
- Channel theory vs. sender-receiver model
- Embodiment: emotions and affects, pattern formation, mirror neurons, constructivism; emotion theory
- Synchrony as the basis for constructive cooperation
Conflict resolution
- Dealing with weak, medium and strong emotions in conflicts
- Mindfulness and impulse control; affect balance
- Self-regulation and self-management in conflicts
- Methods for finding solutions
- Pizza strategy